Shipping policy
Shipping Policy for FineArtWare
Thank you for choosing FineArtWare for your fine art purchases! Our goal is to offer you the best shipping options, ensuring that we provide the highest level of responsiveness to you at all times. Please read our shipping policy to understand how your order will be processed and shipped.
Processing Time
All orders at FineArtWare are processed within 1 business day. We understand your excitement in receiving your items, and we strive to get your art to you as quickly as possible.
Shipping Time
After your order has been processed, it will be shipped within 4-8 business days. Our partnership with Printify allows us to ensure your items are produced and shipped efficiently, but please note, the exact shipping time might vary depending on your location and the specific product ordered.
Shipping Rates & Delivery Estimates
Shipping charges for your order will be calculated and displayed at checkout. The rates and delivery times vary depending on the shipping option you choose and your location.
Shipment Confirmation & Order Tracking
Once your order has been shipped, you will receive a Shipment Confirmation email that will include your tracking number. The tracking information will become active within 24 hours of the email, allowing you to see the status of your order until it reaches you.
Customs, Duties, and Taxes
FineArtWare is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping (tariffs, taxes, etc.) are the responsibility of the customer. We recommend checking with your local customs office for any charges that may apply to your order to avoid any unexpected fees.
Damages
If your order arrives damaged, or is lost in transit, email FineArtWare at hello@fineartware.com within 30 days of delivery (or within 30 days of the expected delivery date, if the package is lost). Please include your order number and, for damaged items, a photo of the damage and the packaging. We will provide a free replacement or a refund to your original payment method, as described in our Refund policy. Please keep the packaging and the damaged item until we have reviewed your request. You do not need to file a carrier claim yourself unless we ask you to.
Returns Policy
Please refer to our Return Policy for detailed information about options and procedures for returning your order. We aim to make your experience with FineArtWare as seamless as possible, even if things don't go as planned.
Contact Us
Should you have any questions or concerns regarding our shipping policy, please don't hesitate to contact us at hello@fineartware.com. Our customer service team is dedicated to ensuring your satisfaction with every aspect of your order.